UnitedHealthcare has agreed to a $3.49 million class action settlement to resolve allegations that it violated the Telephone Consumer Protection Act (TCPA) by making unauthorized calls to consumers about its Optum HouseCalls program. The lawsuit claims that UnitedHealthcare used artificial or prerecorded voice messages to contact individuals who were not members or planholders of its health services.
If you received such a call between October 12, 2019, and February 10, 2025, you may be eligible for compensation. Here’s everything you need to know about the settlement, eligibility, and how to file a claim.
Background of the Lawsuit
The lawsuit alleges that UnitedHealthcare Services Inc. made automated calls promoting its Optum HouseCalls program without obtaining prior consent from recipients.
Optum HouseCalls is a service that sends healthcare professionals to members’ homes for annual wellness visits. However, some individuals who were not members of UnitedHealthcare reported receiving multiple robocalls about this service.
The Telephone Consumer Protection Act (TCPA) prohibits companies from making autodialed or prerecorded calls to consumers without prior consent. The plaintiffs claimed that UnitedHealthcare violated this law by contacting non-members without permission.
Although UnitedHealthcare has denied any wrongdoing, it has agreed to a $3.49 million settlement to resolve the claims.
Who Is Eligible?
You may qualify for a payment if:
You received a prerecorded or artificial voice call from UnitedHealthcare about the Optum HouseCalls program.
The call was made to a cell phone number that was not associated with a UnitedHealthcare member or planholder.
The call was received between October 12, 2019, and February 10, 2025.
Settlement Payout and Estimated Compensation
Eligible claimants will receive an equal share of the net settlement fund. The estimated payout per claimant is between $50 and $125, depending on the number of claims submitted and deductions for administrative costs.
| Settlement Details | Information |
|---|---|
| Total Settlement Amount | $3.49 million |
| Estimated Individual Payout | $50 – $125 |
| Claim Form Deadline | April 25, 2025 |
| Exclusion/Objection Deadline | April 25, 2025 |
| Final Approval Hearing | July 10, 2025 |
How to File a Claim
To receive compensation, class members must submit a valid claim form before the deadline of April 25, 2025.
Steps to File a Claim:
- Visit the Settlement Website: Go to OptumHouseCallsTCPAClassActionSettlement.com.
- Complete the Claim Form: Provide the required details to verify your eligibility.
- Submit Before the Deadline: Ensure your claim is filed by April 25, 2025 to receive payment.
Important Deadlines
- Claim Submission Deadline: April 25, 2025
- Exclusion & Objection Deadline: April 25, 2025
- Final Approval Hearing: July 10, 2025
Legal Representation
- Class Counsel: Aaron D. Radbil, GREENWALD DAVIDSON RADBIL PLLC
- Defense Counsel: Carolyn A. DeLone, HOGAN LOVELLS US LLP
FAQs:
What is the Optum HouseCalls program?
Optum HouseCalls is a UnitedHealthcare service that sends healthcare professionals to members’ homes for annual wellness visits.
How much money will I receive from the settlement?
The estimated payout ranges from $50 to $125, but the final amount depends on the number of claims submitted.
What is the deadline to submit a claim?
The deadline to submit a claim is April 25, 2025.